Support
Real people, usually within one business day.
Email us
hello@show-up.meInclude the email address on your account and what you were doing when it went wrong — it saves a round trip.
Already signed in? The in-app guide at Profile → Help covers how Show Up works day to day.
Common questions
I can't log in / I forgot my password
On the log-in screen, enter your email and tap Forgot password?— we'll email you a link to set a new one. The link only works once and expires quickly, so use it as soon as it arrives. If it's expired, the page it opens can send you a fresh one.
Something went wrong with a payment
Email us at hello@show-up.me with the email on your account and roughly when you paid. If you subscribed through the App Store or Google Play, your receipt comes from Apple or Google — include it and we'll sort it out.
How do I report a post, a comment, or something the AI wrote?
Every post and comment in the community has a ⋯ menu with Report. Pick a reason, add a note if you want, and send — it's private, and the person isn't told who reported them. AI-generated captions, carousels, and graphics have their own small Report link on the result. We review every report and remove anything that breaks the community guidelines.
How do I block someone?
Open the ⋯ menu on any of their posts and choose Block this member. You won't see their posts or comments and they won't see yours. To undo it, go to Community → Directory — blocked members stay listed there with an unblock button.
How do I delete my account?
In the app, go to Profile, scroll to Delete account, and type DELETE to confirm. This permanently removes your account and your content — it can't be undone. Deleting your account does not cancel a subscription you bought through Apple or Google. Cancel that first in your device Settings → your Apple Account or Google Play → Subscriptions, otherwise it keeps billing.
How do I cancel my subscription?
If you subscribed inside the app, cancel through the store that bills you: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Menu → Subscriptions. If you paid us directly, email hello@show-up.me and we'll take care of it.
Reporting & safety
Show Up has a shared community feed, so we moderate it. Reports go straight to our team, we review every one, and we remove content that breaks the guidelines — harassment, hate, sexual or violent content, spam, and anything illegal. Repeat offenders lose their account. If someone is in immediate danger, please contact your local emergency services first, then tell us at hello@show-up.me.